WWF Shop

Terms and conditions

Introduction

These terms and conditions represent an agreement (“Agreement”) between you, the User of

http://www.wwf.sg (“the Website”) and WWF-World Wide Fund for Nature (Singapore) Limited (“the Owner”), the Owner and Operator of this Website about your use of the information, software, products and services contained in or available through the Website.

Please read these terms and conditions carefully before using the Website because they affect

your legal rights. Your first use of the Website signifies your agreement to accept the validity of and comply with this Agreement. If you are using the Website as an agent or employee of an

organisation, you agree to these terms and conditions on behalf of your organisation. If you do not agree to be bound by these terms and conditions, please stop using this website immediately.

“User” or “Users” is defined as a third party accessing the Website that is neither employed by the Owner nor engaged as a consultant or otherwise accessing the Website in connection with

providing services to the Owner. You must be above 18 years of age to use this Website. By using this Website, you agree and warrant that you are at least 18 years of age and/or you are legally able to enter into a contract.

 

Website owner details

WWF-World Wide Fund for Nature (Singapore) Limited is a company incorporated in Singapore with company registration number 200602275E and registered address at 354 Tanglin Road #02- 11, Singapore 247672. WWF-World Wide Fund for Nature (Singapore) Limited operates the Website http://www.wwf.sg. You can contact WWF-World Wide Fund for Nature (Singapore) Limited at info@wwf.sg.

 

Changing the Agreement

The Owner reserves the right to change these terms and conditions at any time with no notice given to you. You understand and agree that your use of the Website after the date on which the Agreement has changed will be treated as acceptance of the updated Agreement.

 

Intellectual Property

All content on the Website, including but not limited to any graphics, text, audio, images, video, data compilations, software, page layout, underlying code, user-generated content and any information capable of being stored in a computer (“Content”), is the property of the Owner. Such Content is protected by copyright and all other applicable intellectual property rights. By continuing to use this Website, the User agrees that nothing in this Website shall be construed as granting any license or right to use any trademark or logo displayed on this Website without the owner’s prior written permission.

 

No unlawful or prohibited use of the Website

You may only use this Website if it does not conflict with or violate the laws of your jurisdiction. You warrant to the Owner that you will not use the Website for any purpose that is unlawful or prohibited by these terms and conditions. You must not use the Website in any manner which could damage, disable, overburden, or impair the Website or interfere with any other party’s use and enjoyment of the Website. You must not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Website. You agree that you may not use the Website in any way that is harmful, illegal, unlawful, harassing, abusive, threatening or otherwise objectionable or in breach of any applicable law, regulation or governmental order.

You may use this Website for personal and non-commercial purposes only. Any resale, redistribution or reproduction of the Owner materials strictly requires the written consent of the Owner. Should you obtain the Owner’s written permission, you agree not to use any of the material from this Website in a derogatory manner.

 

Links to third party websites

The Website and some of the articles on the Website may contain links to other resources and businesses on the Internet (“Third Party Websites”). The Owner provides these citations and aids to help you identify and locate other Internet resources that may be of interest. The citations do not mean that the Owner sponsors, are affiliated to or associated with, or legally authorised to use, any trade name, registered trademark, logo, legal or official seal, or copyrighted symbol in the links.

The Owner is not responsible for the contents of any Third Party Website including, without limitation, any link contained in a Third Party Website, or any changes or updates to a Third Party Website. The Owner is not responsible for any loss, injury, claim, liability, or damage (“Loss”) related to your use of any website linked to the Third Party Websites including if this Loss (i) arises from errors or omissions in the content of any Third Party Website, or (ii) is as a result of any Third Party Website being down or (iii) arises from any other use of any Third Party Website. Your use of any Third Party Website is at your own risk. You should contact the site administrator for the applicable Third Party Website if you have any concerns regarding such links or the content in any of these Third Party Websites.

 

Privacy Policy

Your use of this Website is also governed by our Privacy Policy, which is incorporated into this terms and conditions by this provision. In order to access the privacy policy, please click here http://www.wwf.sg/wwf_singapore/pdp_policy/.

 

Entire Agreement

This terms and conditions constitute the entire agreement between you and the Owner with respect to the subject matter of these Terms, and supersede and replace any other prior of contemporaneous arrangements of terms and conditions applicable to the subject matter of these Terms.

The Owner’s performance of this Agreement is subject to existing laws and legal process. Nothing contained in this Agreement is in derogation of the Owner’s right to comply with governmental, court and law enforcement requests or requirements relating to your use of the Website or information provided to or gathered by us with respect to such use.

Any rights not expressly granted in this Agreement are reserved. The Owner may provide you with notices, including those regarding changes to the terms and  conditions, by email, regular mail, postings on the Website, or other reasonable means now known or developed in the future.

A printed version of the Agreement, and of any notice given in electronic form, will be admissible in judicial or administrative proceedings based upon or relating to this Agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. It is the express wish of the parties that this Agreement and all related documents have been drawn up in English.

 

Waiver, severability and assignment

If any part of this Agreement is determined to be invalid or unenforceable under any applicable law, including, but not limited to, the warranty disclaimers and liability limitations set out above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the Agreement will continue in effect.

You must not assign or otherwise transfer the General Terms and Conditions, or any right granted under them, without the Owner’s written consent.

Any failure by the Owner to enforce or exercise any provision of this Agreement, or any related right, will not be a waiver of that provision or right.

 

Dispute resolution

This Agreement shall be governed by and interpreted in accordance with the laws of Singapore and both parties irrevocably and unconditionally submit to the exclusive jurisdiction of the courts of Singapore.

 

Return policy

Exchanges are only available for size and/or colour of the same style. Exchanging for a different product is strictly not allowed; We recommend to return your original item for a refund and place a new order for the different product.

In order for a return to be accepted, it must meet the following conditions:

  • The product must be unused
  • The product must be in its original state and packaging.
  • Apparel must have the original tags attached.
  • Accessories must have all parts of the original packaging.

Returned products are inspected by our Operations Department. If there is any damage to the product as a result of a manufacturing defect or deviation from factory specifications, we undertake to fully refund the cost of any defective products.

If the defect in the product was caused by reasons other than materials quality or assembly process, the original product will be returned to you. We do not refund products:

  • Obtained from a source other than https://shop.wwf. sg/
  • Damaged by abuse or negligence (exposure to chemicals, caustic substances, open flame, high heat, sharp object, etc.)
  • Damaged by misuse or activities other than the intended purpose (use of running shoes for court sports or hiking footwear as work boots, etc.)

How to return a product?

You can return your online order free of charge within 30 days of receiving your order. If you received items from one order in several parcels, the 30-days return period begins on the day you received the last parcel.

Please kindly follow the following steps:

  1. Contact our Donor Care team at +65 6730 8117 or email us at members@wwf.sg
  2. Provide our Donor Care team your order details and reason for returns.
  3. Print out your return form(s) and return label that will be provided by our Donor Care team via email.
  4. Insert your return form(s) into the return parcel, then seal the parcel.
  5. Attach the return label onto the parcel. Please do not attach the return label onto the product packaging.
  6. Take note of the tracking number stated on the return label as reference.
  7. Drop off your parcel at any post office.

Please note:

  • WWF Singapore reserves the rights to withhold any refunds if your original item have not reached our warehouse.
  • Ensure that refund details given are correct and complete.
  • Voucher codes cannot be re-issued and are non-refundable. If you return an item which was purchased using a voucher code, only the final paid price (after discount) will be refunded.

 

Personal data protection policy

The Owner may collect and use your personal data for any or all of the following purposes:

(a) performing obligations in the course of or in connection with our provision of the goods;

(b) verifying your identity;

(c) responding to, handling, and processing queries, requests, applications, complaints, and feedback from you

(d) managing your relationship with us;

(e) processing payment or credit transactions;

(f) sending your marketing information about our goods or services including notifying you of our marketing events, initiatives and promotions, lucky draws, membership and rewards schemes and other promotions;

(g) complying with any applicable laws, regulations, codes of practice, guidelines, or rules, or to assist in law enforcement and investigations conducted by any governmental and/or regulatory authority;

(h) any other purposes for which you have provided the information;

(i) transmitting to any unaffiliated third parties including our third party service providers and agents, and relevant governmental and/or regulatory authorities, whether in Singapore or abroad, for the aforementioned purposes; and

(j) any other incidental business purposes related to or in connection with the above.

The Owner may disclose your personal data:

(a) where such disclosure is required for performing obligations in the course of or in connection with our provision of the goods or services requested by you; or

(b) to third party service providers, agents and other organisations we have engaged to perform any of the functions listed in clause [x] above for us.

The purposes listed in the above clauses may continue to apply even in situations where your relationship with us (for example, pursuant to a contract) has been terminated or altered in any way, for a reasonable period thereafter (including, where applicable, a period to enable us to enforce our rights under any contract with you).

Please visit our website at http://www.wwf.sg/wwf_singapore/pdp_policy/ for further details on our data protection policy, including how you may access and correct your personal data or withdraw consent to the collection, use or disclosure of your personal data.